Senior Facilities Manager

Essential Duties And Responsibilities

Team Management

• Lead, manage, and direct team on site (JLL and suppliers) to promote engagement and excellency in customer service and delivery
• Develop and sustain a high-quality well motivated team and ensure high staff morale, trust and work ethics
• Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
• Mentor and enable Training & Development of team members
  
  

• Proactively engage stakeholders to ensure that on site client’s expectations are met; build and develop effective client / stakeholder relationships across multiple levels of the organization
• On-site key point of contact for Facilities in the client’s premises
  
  

• Ensure vendors are well-managed, delivering services on time and within budget
• Ensure vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice
  
  

• Plan and manage all contracts to ensure that they are professionally delivered at the right costs
• Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed
• Ensure contracts are continually assessed to deliver best value to the client
  
  

• Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of Ethics
• Monitoring and reporting of budget spend
• Ensure financial processes are followed at all times
• Raising Purchase order requests and goods receipting of vendor invoicing
• Scrutinizing spends, leveraging opportunities to benefit from savings and improvements on cost of service delivery without loss of output
  
  

• Ensure the provision of a safe working environment
• Compliance with JLL EH&S policies and procedures including RAMS and permit to work systems.
• Ensure compliance with statutory regulations on fire, health and safety standards
• Site Operations Management (JLL and/or supplier staff/services)
• Recommend continuous quality improvement practices and implement Industry Best Practice operations
• Engaging in all EH&S meetings and trainings as required
• Implement building procedures and performance measures and ensure they are maintained at all times
• Ensure all Critical Environment (CEM) requirements are met, if applicable
• Review existing operations regularly to reduce costs and improve operational standards
• 24/7 emergency call support and site attendance is required (team approach)
  
  

• Ensure a property risk management program including audits is implemented and maintained
• Ensure disaster recovering and business continuity plans are implemented and maintained
• Acts as go-to person in relation to all facilities/project/fit out/crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocks
• Ensure escalation procedures and incident reporting procedures are implemented and in place
• Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct
• Achieve Key Performance Indicators and Service Level Agreement
• Strong focus on promoting sustainable methods of service delivery and proactively seeks opportunities to implement sustainable and ecological initiatives.
• Remains current with sustainability, biodiversity, environmental and ecological issues and actively works to include them in service activities where appropriate
  
  

• Any other reasonable task requested by the Regional Facilities Manager that is within scope or capability.
• Working with wider JLL team to ensure consistent delivery of services
  
  

• My Learning – Year End review
• FIN actuals vs. budget
• Client feedback
• Quality / KPI scores
• HSE scores and incidents
• Employee management & feedback program
• Supplier management and performance scores
  
  

• Excellent leadership and people skills with ability to interact with a wide range of client staff and demands
• Able to communicate strong in local language and on extended “English” language level
• Able to communicate difficult and complex issues clearly and concisely with analytical and critical thinking
• Knowledge of Occupational Safety requirements
• Excellent PC literacy (MS suite) and proven ability to manage daily activities using various systems
• Knowledge of quality management and KPI measurement
• Demonstrated experience with continuous improvement initiatives (highly desirable)
• Knowledge of vendor management for specialized services
• Proven capacity to understand and interpret commercial contracts and relevant terms
• Budget management and financial analysis skills
• (Optional as still not in scope for JLL) Knowledge of critical facilities and a understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
  
  

• Strong communicator – Good presentation skills and possesses strong verbal & written communication skills in both local language and English as well as being an active listener
• Passion for quality – has an eye for detail to make sure the best delivery of services
• Self-motivated; confident, positive & energetic
• Ability to effectively deal with stressful situations
• Flexible – able to adapt to rapidly changing situations and multi task
• Strongly goal-oriented – able to focus on meeting all performance targets
• Is a team player – able to cooperate and work well with others to meet targets
• Proven ability to initiate and follow through with improvement initiatives
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo
  
  

• Leadership and management of a team
• Experience in Health and Safety, Risk Assessing, Method Statements, Permits to work etc.
• Tertiary qualification in facilities management, building, business or other related field
• 5-10 years’ experience in facilities, property management, hard or soft services, hospitality or related field
• Experience using CAFM or similar
• Experience using CAD desirable but not essential
  
  

• University degree or comparable qualification or suitable time experience in a similar role
• Recognised EH&S qualification