Quality Assurance Team Lead

About Us

Qualtero is the leading provider of training management systems for the civil & military aviation industries. Our systems help NASA, Boeing, and leading airlines, ensure that their astronauts and pilots stay operational, develop essential new knowledge within tight timelines and budgetary constraints.

We have the stability of a large company (recently acquired by Comply365) and the spirit of a growth startup. We are changing the way that organizations handle their training operation.

Our customers implement the Fox training management system, and utilize many different systems, each with different technology and distinct sets of data entities, which are required to integrate as part of the implementation of Fox system.

Our culture

A vibrant culture is a key to our company's success and our employees' happiness. At Qualtero, we do what it takes. We are driven to become experts. We are real. We have grit. Our core values drive our culture, and in turn, we achieve our vision.

We are committed to an inclusive and diverse Qualtero. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse community.

We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer.

Role

We are searching for a QA Team Lead to join the R&D and QA team of Qualtero. The ideal candidate will possess a strong technical background, a passion for quality and attention to detail, and a commitment to enhancing the customer experience through exceptional software quality. This role is an opportunity to lead quality assurance processes that drive customer satisfaction and product excellence.

Responsibilities

Define and Implement QA Strategies

• Develop and execute a QA strategy aligned with product goals and customer needs, balancing manual and automated testing methods.
• Design and document robust QA processes to ensure consistency and clarity in testing practices.
• Collaborate closely with R&D to integrate QA early in the development cycle, minimizing late-stage bugs and enhancing product quality.
• Oversee and conduct manual tests

Improve Product Quality for Better Adoption

• Conduct thorough regression and functional testing, focusing on customer-specific configurations to ensure broad product applicability.
• Partner with Customer Success Managers (CSMs) and Support teams to validate the product for various configurations and customer-specific needs.

Release Planning and Stabilization

• Plan and manage stabilization sprints, ensuring all critical issues are resolved pre-release.
• Coordinate quarterly releases with a detailed testing roadmap, including milestones for regression and stabilization phases.

Team Management and Development

• Recruit, mentor, and lead a team of manual and automation testers, fostering a collaborative and high-performance QA environment.
• Provide training and development opportunities to keep the team updated with the latest QA tools and methodologies.

Reduce Load on R&D Management

• Develop quarterly QA plans with clear milestones and schedules, tracking progress to keep stakeholders informed and reducing R&D management’s oversight burden.
• Align QA testing roadmap with R&D’s product release plans to achieve timely and quality-driven deployments.

Focus on Goals and OKRs

• Set quality objectives that align with company OKRs, focusing on priority areas impacting product quality and customer experience.
• Regularly analyze defect metrics, test coverage, and other indicators to identify and act on improvement opportunities.

Support Collaboration

• Partner directly with Support teams to understand and promptly resolve customer issues.
• Implement processes for managing customer-reported issues, prioritizing, and verifying fixes to meet SLA requirements.

Stakeholder Communication and Continuous Improvement

• Advocate for product quality, effectively communicating with Product, R&D, and Management teams.
• Provide clear and actionable reports on quality metrics and potential risks, keeping stakeholders informed on QA activities and product quality status.
• Conduct root cause analysis on major product issues and implement preventive actions to mitigate future risks.
• Analyze performance metrics such as defect rates and test coverage to continuously improve QA processes.

Requirements

• Experience: Minimum of 5 years in QA with at least 2 years in a lead or management role.
• Technical Expertise: Proficiency in manual testing.
• Communication Skills: Strong ability to collaborate across teams and articulate quality metrics and risks.
• Management Skills: Proven experience in team recruitment, mentorship, and development.
• Problem-Solving: Demonstrated ability to identify root causes and implement preventive measures.
• Fluent English

Work Environment

The position is hybrid (Mondays and Wednesdays are office days in TLV)

Send your CV to – [email protected]