Customer Support Operations Specialist

At Infinidat, we help enterprises and service providers empower their data-driven competitive advantage at scale. We are a leading provider of enterprise-class storage solutions. The company’s software-focused architecture delivers sub-millisecond latency, full availability, and scalability with a significantly lower total cost of ownership than competing storage technologies.

We are looking for an outstanding Customer Support operation to join our team and be part of an amazing group that takes care of the world largest enterprise customers.

We are always there to protect our customers' data in every hardware\software problem they have, and We do that in 24/7 shifts, combining working from home and from our office at Herzliya Pituach.

This role is highly operational and always grows in scope and responsibilities. This is a great team to join in and grow from, at a company that has a very well-established product-market fit. We need someone that shares this commitment and mission. If multitasking, outstanding customer support and teamwork are no strangers to you - your place is with us.

Responsibilities:

• Initiate and manage all on-site customer activities - logistically and operationally
• Engage with a variety of teams and interests (Tier-3 Support, Technical Advisers, Global Operations etc.)
• Provide initial assistance to incoming phone calls and email queries related to our product
• Maintain and constantly improve an internal knowledge base and workflows
  
  

• Availability for 5 shifts a week, including nights and weekends
• Client-oriented
• Team player
• Fast learner, independent and detail-oriented
• Technology-oriented with analytical thinking and problem-solving skills
• Fluent English (both written and verbal)
• Great communication skills, loves working with people of all kinds
• Experience in hardware\software support - An advantage
• Experience in similar roles - An advantage