Technical Enablement Lead

XM Cyber is a cyber security company which continuously and safely helps the world’s most secure organizations understand how adversaries can compromise critical business assets by simulating all known attack techniques, and providing the insights to determine the right options to prioritize and mitigate the risks.

We are seeking a highly motivated Technical Enablement Lead that will be leading the technical training function, planning and delivering high-quality training programs for our customers, partners, and internal technical field teams. The ideal candidate will have exceptional communication and presentation skills, a strong technical cyber background, and the ability to manage a team in creating and executing engaging and effective training content.

Responsibilities

• Oversee the technical training team and collaborate with team members to assess training needs and develop comprehensive training plans and curricula
• Create and maintain training materials, including presentations, manuals, job aids, e-learnings
• Manage the external LMS for customers and partners
• Create technical workshops for internal and external stakeholders
• Deliver engaging and interactive training sessions, both on site and virtually to customers, to ensure effective knowledge transfer
• Manage a team of instructional designer, providing guidance, mentorship, and performance management
• Collaborate with subject matter experts to stay up-to-date on product features, functionality, and industry trends
• Continuously evaluate and improve training programs based on participant feedback and performance metrics
• Develop and maintain the onboarding and training of new hires within the customer experience department
• Serve as a subject matter expert and resource for the Technical Enablement team and the broader organization
• Ensure the technical enablement team meets established goals and KPIs
  
  

• 5+ years of experience in a technical training or instructional design role, with at least 2 years in a leadership or management position
• Exceptional written and verbal communication skills, with the ability to communicate complex technical concepts in a clear and concise manner
• Proven track record of developing and delivering effective training programs for diverse audiences
• Strong problem-solving and analytical skills, with the ability to identify training needs and design solutions
• Proficient in the use of training delivery tools and technologies, such as video conferencing, presentation software, and learning management systems
• Ability to lead and manage a team, including the ability to mentor, motivate, and provide performance feedback
• Passion for learning and a commitment to continuous improvement
• Willing to travel internationally to customers site, approximately 20% of the time
• Bachelor's degree in a technical or educational field or equivalent experience
  
  

• Industry-recognized technical certifications or qualifications
• Experience in the cybersecurity industry
• Familiarity with agile methodologies and project management principles
• Fluency in multiple languages, especially in languages relevant to the company's global operations