Customer Support

Spinomenal is a dynamic force in the online casino sector, bursting onto the scene in 2014. Renowned as one of the fastest-growing content creators in the iGaming industry, Spinomenal serves as a playground for fostering creativity and collaboration. By nurturing an environment where employees thrive on teamwork and communication, Spinomenal maintains a rapid pace of innovation and development. This dedication to collective effort and shared vision has propelled Spinomenal to success, delivering captivating and cutting-edge gaming experiences to players worldwide.

We're looking for a Customer Support superstar to join our Business Operations Department!

About the position:

This entry-level position is your ticket into the exciting world of iGaming. As a Customer Support, you'll be our frontline hero, providing frontline support and service to both internal and external clients. You'll tackle technical issues, ensuring everyone stays happy and satisfied. This role is all about troubleshooting, problem-solving, and clear communication with users of all tech levels.

Ready to dive in and make a splash? Join us and be the friendly face that keeps our operations running smoothly!

About the team:

The Customer Support Team is responsible for providing frontline support and service to clients and customers, addressing technical issues, and ensuring a high level of customer satisfaction. This role involves troubleshooting, problem-solving, and communicating effectively with both technical and non-technical users.

Responsibilities:

• Client Interaction: Serve as the first point of contact for customers experiencing technical issues, providing prompt and accurate customer service
• Issue Resolution: Diagnose and troubleshoot software, and network issues. Provide timely resolution of technical problems to ensure minimal disruption to the client
• Escalation: Escalate unresolved issues to the appropriate internal teams, such as second-tier support or development teams. Follow up on escalated issues to ensure resolution
• Documentation: Document technical knowledge in the form of notes and manuals. Maintain detailed records of customer interactions and steps taken to resolve issues
• Feedback Loop: Provide feedback to the team and management on recurring customer issues, potential improvements, and customer suggestions
• Training: Occasionally conduct or assist with product training sessions for clients, helping them understand features and best practices
• Monitoring and Reporting: Monitor customer service and technical support metrics. Prepare and present reports on incident trends and areas for improvement
  
  

• Education: A degree in Computer Science, Information Technology, or a related field is an advantage
• Experience: Proven experience in customer support, technical support, or a similar role. Experience in the iGaming industry is a plus
• Technical Skills: good understanding of computer systems, mobile devices, and other tech products. Familiarity with remote desktop applications and help desk software is an advantage
• Problem-Solving: Excellent problem-solving and analytical skills
• Communication: Excellent communication skills, capable of explaining complex information clearly and concisely in both English and Hebrew
• Customer-Oriented: Strong customer service orientation with a patient and empathetic attitude
• Teamwork: Ability to work well in a team environment, collaborating with other departments as necessary
• Continuous Learning: Willingness to continually update knowledge of the company's products and tech trends
  
  

• Working knowledge of technologies such as JavaScript, HTML, CSS , JSON, SQL
• Candidates with a QA-oriented background
• familiarity with cloud environments