CHIEF OF STAFF / PROJECT MANAGER

NOOSH is a DTC body-wear brand focused on reimagining and re-engineering tights, shapewear & underwear for EVERY body - all shapes, shades & sizes. Launched in the US in 2023 & rapidly growing since.

We are looking for a dynamic, organized & passionate project manager with an entrepreneurial spirit, who thrives in fast-paced environments, to join the team and work alongside the founding team on all aspects of the business. The Chief of Staff / Project Manager will be responsible for leading and coordinating projects in a wide range of fields and will play a crucial role in driving the successful execution of business & marketing initiatives.

This position is a one-of-a-kind opportunity for a budding entrepreneur to join a rapidly scaling business early in the game, contributing to its success in a significant way, and gain hands-on experience growing early-to-mid-stage e-commerce brands. Flexible working hours are required for this position.

Key Responsibilities:

• Marketing & E-Commerce
• Coordinate performance marketing content shoots, 
• Work with video editors, graphic designers, and copywriters  to develop marketing assets 
• Develop marketing gantt for product launches, holidays and special events
• Manage website, ensuring all assets (product pages, launch banners, etc.) and website is fully optimized for new collections 
• Manage social media team to successfully enhance Noosh’s online presence across various social media platforms, driving engagement, fostering community growth, and implementing strategic content plans to effectively communicate our brand message
• New Product Development 
• Conduct market research & competitor analysis in development of new products 
• Work alongside product designer/technologist to develop new products, including coordinate sample testings & product fittings (such as shade tests) to approve new and existing products before they go to production 
• Develop product QA process (tests that the product need to undergo before and after production) to ensure our product quality standards are met
• Operations 
• Strategically manage and lead outsourced customer support team, guiding them in delivering exceptional service, resolving inquiries with efficiency, and continuously optimizing processes to enhance overall customer satisfaction and loyalty

Qualifications:

• Bachelor's degree from a top institution 
• Exceptional English - both written & verbal 
• 2 years of proven experience in project management / Chief of Staff
• Experience working with global customers/clients 
• Strong organizational and time-management skills
• Excellent communication and interpersonal skills
• Ability to multi task and work on several different projects simultaneously, under pressure, meeting tight deadlines
• Previous experience in an E-commerce/DTC company is preferred 
• Experience working with project management tool (e.g. Asana), and DTC tech stack (Shopify, Klaviyo, etc.) is preffered