About Us

Welcome to Reeco, where we’re transforming the back-of-house tech for the hospitality industry. Think of it like this: while hotels are all about luxury and convenience, their operations are often stuck in the ‘90s. From emailing suppliers to doing inventory with pen and paper – it’s outdated, inefficient, and expensive. That’s where we come in! With the power of AI, we help streamline operations for top brands like Hilton, Marriott, Hyatt, and IHG, so they can focus on what really matters – delivering amazing guest experiences while keeping everything running like clockwork.

Why Reeco

At Reeco, we live by our core values, which we call Heartt: Humility, Excellence, Ambition, Respect, Transparency, and Trust. We believe that by putting both heart and mind into everything we do, we can transform the hospitality industry. We’re on a mission to provide simple, powerful solutions for our customers with the same dedication they put into serving their guests.

Did we mention we’re one of the fastest-growing companies to watch for 2024-2025? 🚀 Join us and help build the future of hospitality tech!

What You’ll Do

We are seeking a motivated and detail-oriented Customer Operations Specialist to join our team. In this role, you will be an essential part of ensuring the smooth and efficient operation of our platform, supporting both our internal teams and our customers. You will work closely with the Onboarding and Customer Success departments (in Miami) to manage day-to-day operations, maintain data accuracy, and uphold the quality of our unified catalog.

• Operational Support: Collaborate with the Onboarding and Customer Success teams to support day-to-day operations, ensuring seamless onboarding and customer satisfaction.

• Data Management: Set up and manage back-office data received from the Onboarding and Customer Success teams, ensuring that all data is accurate, complete, and up-to-date.

• Price Management: Execute daily price updates in our system, maintaining accuracy and consistency across all platforms.

• Catalog Management: Create, update, and maintain Reeco’s unified catalog, ensuring it meets the needs of our customers and aligns with our business objectives.

• Process Improvement: Identify opportunities for process improvements within the operations workflow, implementing solutions that enhance efficiency and accuracy.

• Reporting: Generate and analyze operational reports to support decision-making and drive improvements in customer operations.

Please note that this position is on-site only.

Who You Are

• High proficiency in Excel, with experience in using advanced functions, pivot tables, and data analysis tools.
• Strong problem-solving skills and a keen attention to detail.
• Excellent written and verbal communication skills in English.
• Ability to work collaboratively in a team environment.
• Experience in the hospitality industry, with a strong understanding of industry-specific needs and challenges. (Big advantage)
• Experience in catalog management, including data entry, updates, and quality assurance. (Big advantage)
• Basic project management skills to handle multiple tasks and priorities effectively. (Big advantage)
• Familiarity with ERP systems, CRM tools, and other relevant software (Big advantage)

Perks & Benefits

• A competitive salary package and comprehensive benefits, including health insurance, retirement plans, and paid time off.
• The opportunity to grow with a fast-paced startup and take on increased responsibilities as we expand.

Work with a talented and passionate team dedicated to transforming the hospitality industry through technology. A dynamic office in Tel Aviv, IL, offering high-end amenities and perks for all of our employees

How to Apply

Ready to join a company where your work has real impact? Send us your resume, and don’t forget to share why Heartt resonates with you!

At Reeco, we believe in working smart, staying humble, and always bringing our best. Let’s change the future of hospitality together. Only Qualified leads will be answered.