Senior Data Scientist

About Us

Commbox is a leading Unified Digital Communication platform serving over 300 customers. We are on a mission to transform customer communication forever, making it easy, natural, and efficient. We empower brands to automate customer engagement using digital channels and popular messaging apps their customers use in their everyday lives (sms, WhatsApp, Messenger, Google…). We redefine customer experience and drive efficiencies across customers’ journey. Our AI-driven technology helps organizations manage millions of customers’ transactions every day across all digital channels using CommBox’s autonomous communication platform. Our innovative automated customer communication software enables companies of all sizes to boost customer satisfaction and business performance.

About You

We're looking for an experienced and motivated Data Scientist to join our talented team in our journey to shape the future autonomous communication platform. You'll work with our development team in researching and architecting our next generation solution with Generative AI and instruct our engineers how to implement and develop AI into our next generation platform. The ideal candidate should maintain a deep systems background and will use that competence to guide our team towards a well-engineered and innovative AI based solution.

What will you be doing?

• Researching, designing, and implementing Generative AI, machine learning and optimization solutions to tackle a diverse set of business challenges in the domain of contact centers autonomous Agent communication.
• Architecting how we will implement and develop Linguistic and NLP AI technologies, performing in-depth analysis of data to uncover trends, discover and test hypotheses.
• Delivering rapid prototypes and proof of concepts that demonstrate real value.
• Creating and delivering progress reports, slide decks, proposals, and documentation.
• Communicating results, technical constraints, and decisions to the business and non-specialists.

Qualifications

• BSc or higher in computer science or a related field.
• 5+ years of experience in Data Science.
• Extensive knowledge and practical experience in at least one of the following areas: Linguistic and NLP AI technologies , Generative AI technologies, Machine Learning, GPT
• Understanding of Machine Learning algorithms such as Linear Regression, Decision Trees, Neural Networks, Collaborative Filtering, etc.
• Practical experience with high-level programming language like Python, JS and C#
• Proficiency in database query languages such as SQL
• Knowledge of Linear Algebra, Probability and Statistics, and Numerical methods
• Understanding of software development process, Agile approach, and CI/CD