Technical Support Engineer

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Technical Support Engineer

Israel

• Full-time
• Entry-level
  
  

About The Position

Driivz empowers major service providers that aspire to take a significant role in the e-mobility landscape with a market-leading, end-to-end EV charging and smart energy management software platform.

Since founding Driivz, our core focus has been on providing a digital services software platform to major players in the EV market. With hypergrowth in EV charging infrastructure, we offer a scalable, intelligent and integrated solution that enables our clients to effectively manage their networks and provide drivers with an exceptional EV charging experience.

Operating in over 30 countries in the US, Europe and Asia, we enable hundreds of millions of events for millions of EV drivers and manage tens of thousands of public chargers (100,000s in roaming).

Our customers include global industry players such as: EVgo, Volvo Group, Shell, CircleK, Recharge, Centrica, ESB, ElaadNL, CEZ, Mer, MOL Group, and eMobility Power.

Join our team to work alongside the most brilliant and disruptive minds that are focused on leading the eMobility industry and building a greener world.

For more information, please visit http://www.driivz.com

We're looking for a talented Technical Customer Support Engineer to join our team!

Responsibilities

• Support Driivz B2B customers issues/queries/incidents per SLA.
• Perform in-depth troubleshooting varying from database analysis and reading system logs and dashboards, to identifying and solving complex support issues that were escalated from customers or our Technical Account Managers.
• Receiving and triaging requests, identifying problems, and providing immediate response.
• Work closely with R&D and product teams to ensure efficient issue resolution, investigating and escalating bugs, raise flags about wide and urgent issues.
  
  

Requirements

Requirements:

• Working Days: Monday-Friday, 11:00-20:00/15:00-00:00/09:00-18:00.
• Previous Experience as a Technical Support Engineer/NOC/Tier 1-2.
• Experience and knowledge of SQL – A Must!
• Experience with networks – A Must!
• Experience with Cloud Environments (preferably GCP or AWS) – Advantage.
• Experience in both Windows and Linux environments – Advantage.
• Excellent written and spoken communication skills in English.
• Logical thinker, excellent analytical and problem-solving skills.
  
  

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