VP Operations

About Us:

With more than 15 years of activity, and over 3 million customers (and still growing), Pango’s app has become synonymous with driver and vehicle solutions. It is a known brand and one of the most widespread applications in Israel.

About the Role:

The VP of Operations will be responsible for overseeing the entire parking eco-system & partners, ensuring smooth operations and strong collaboration between Pango’s app, parking lot managers, Real-estate owners, municipalities and external partners suppliers. This role is integral in driving operational excellence, enhancing efficiency, and fostering strong business relationships. The ideal candidate will bring significant experience in B2B environments, with a strong understanding of managing partnerships, optimizing service delivery, and leveraging technical solutions to drive growth. As a key member of the leadership team, the VP of Operations will contribute to the company’s strategic vision while ensuring real-time problem-solving and delivering exceptional operational results.

Responsibilities:

• Operations and Partnership Management: Oversee daily interactions between Pango and its business partners and stakeholders, fostering collaborative relationships with business partners and external vendors to ensure alignment with business objectives and mutual success in enhancing service offerings.
• Business Development and Growth: Actively seek out opportunities to expand the company’s services and partner network. Drive initiatives that enhance market reach and boost revenue through joint ventures and partnerships.
• Technical and System Oversight: Provide leadership in managing the technical aspects of the parking system, ensuring seamless performance and updates within the app. Collaborate with the IT and product teams to resolve technical challenges and ensure system scalability.
• Financial Management: Oversee budgets, monitor operational costs, and allocate resources efficiently to optimize profitability. Manage P&L and cost centers to ensure financial health and accountability. Collaborate closely with the finance team to keep all projects and initiatives within budget, aligning them to maximize value for the company.
• Real-time Problem Solving: Respond to operational challenges quickly, providing effective, real-time solutions to minimize service disruptions and enhance customer experience.
• Leadership and Team Development: Build, manage, and mentor a high-performing operations team. Foster a culture of accountability, continuous improvement, and collaboration across the department.

Requirements:

• Experience in operations management.
• Strong expertise in managing partnerships and negotiating business deals that drive long-term value.
• Experience in overseeing technical systems, ideally with familiarity in apps or SaaS-based solutions.
• Financial management experience, including budget oversight, cost optimization, and resource allocation.
• Ability to handle high-pressure situations and deliver effective, timely solutions.
• Strong leadership skills with a focus on developing teams and driving collaborative results.
• Experience in mobility industries, such as transportation, parking, or similar fields, is an advantage but not mandatory.
• Ability to think strategically while managing day-to-day operations effectively.