Client Service Advisor

Job Advert Details

At HSBC, our purpose is opening a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

Here in Israel, you’ll help evolve and grow our business.

What you will do:

The role holder will provide best in class customer service while supporting HSBC Israel’s Banking customers and relationship managers. Also, ensuring that the services are provided in line with the relevant HSBC Group standards, regulations, and risk management.

In this role you will:

• Act as the frontline support, navigating internal resources to deliver accurate, timely service.
• Provide real-time technical support for HSBC Innovation Banking’s clients in a timely manner.
• Build strong client relationships through proactive communication and an understanding of client priorities.
• Offer client advisory services to drive operational efficiencies, reduce errors, and promote self-service.
• Provide tailor services to client needs to achieve positive client satisfaction outcomes.

You should apply if you have:

• Professional fluency in English and Hebrew with experience in customer service roles.
• Demonstrated experience in ongoing client relationship management.
• Strong interpersonal, analytical, problem-solving, organizational, prioritization, decision-making, and conflict resolution abilities.
• Excellent communication skills, capable of articulating complex issues clearly and professionally to both internal and external audiences.
• Collaborative mindset, working closely with Operations, Product, and Front Office teams to ensure seamless client service.
• Enthusiastic about delivering a high-quality client experience.

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

What you’ll get in return:

Not only is HSBC a great place to work, but we also offer the following unique and exciting opportunities and benefits:

• We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University
• You can work your way and will have a say in when, where and how you and your team flexibly work together.
• You’ll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices.
• You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

For further information on building your career at HSBC, please visit: www.hsbc.com/careers