Information System Manager

Position Overview

We are seeking an experienced Information Systems Manager with a strong emphasis on Salesforce management and related technologies. The ideal candidate will have over 6 years of strong hands-on experience with Salesforce, and also good familiarity with ITSM tools, Financial systems, business analysis, and architecture design. This role involves leading a small team, planning and leading projects of all sizes and collaborating with business leaders to develop effective solutions.

Key Responsibilities:

Manage and optimize Salesforce and many other related technologies

Lead a team of in-house professionals along with managing vendors, providing guidance on requirements, scope, and high-level design.

Oversee the development life cycle, ensuring timely and quality delivery of projects.

Regularly meet with business leaders up to C-level to understand challenges and plan solutions.

Adapt to changing priorities and business needs in a fast-paced environment.

Help plan and lead the AI roadmap in the Information System department landscape

If you want to join our journey, you’ll need:

Bachelor’s degree in information technology, Computer Science, or a related field.

6+ years of proven hands-on experience with Salesforce, including:

• Salesforce Administration and Configuration, both in Sales and Service Clouds
• Salesforce Development (Flows and Apex required, Visualforce & Lightning Components an advantage)
• Implemented Einstein Chatbot
• Salesforce Integrations (APIs, REST/SOAP, Middleware tools like Workato)
• Salesforce Data Management (Data Loader, SOQL, SOSL)
• Experience with related tools like OwnBackup, HubSpot and Spekit,

Good familiarity with CPQ tools like DealHub

Background in business analysis and architecture design.

Leadership experience, with the ability to manage and mentor a small team.

Excellent interpersonal skills, with the ability to communicate effectively with stakeholders at all levels.

Familiarity with ERP systems like NetSuite and ZoneBilling (preferred but not mandatory).

Knowledge of BI tools (preferred but not mandatory).

Skills and Attributes:

Simplifying complex processes. Strong problem-solving skills when many constraints present themselves

Proven ability to manage multiple priorities and adapt to a rapidly changing environment.

Excellent communication and collaboration skills.

Strong sense of ownership

What makes Verbit unique?

Verbit’s team is committed to putting our customers words to work! Join a team of 400 incredible individuals who share a vision of making all video and audio content accessible to people with disabilities and more actionable and engaging for everyone. Verbit’s in-house, AI-based solutions take live and recorded audio and video to the next level. We do more than just provide the best captioning, transcription, translation and audio description - we offer helpful insights through Generative AI and other features on top of these tools. With Verbit, our 3,000 customers globally can make the most out of their content, events and conversations. Leading universities, corporations, legal agencies and media entities benefit from Verbit’s customized offerings and verbal intelligence platform which is built for the needs of speech-intensive industries.

Do you have Verbit DNA?

Verbit’s people are committed to “winning together” through constant collaboration to have an impact on the world. They share a “do good” mentality and apply it daily in their work.

We’re a group of:

• Tech-savvy individuals who are always open to growth and learning
• Adaptable and flexible people who thrive in a fast-paced environment
• Creative minds who rethink and question how to outperform past results
• Effective communicators who can promote and represent Verbit’s tech and brand

if you feel this is an environment you can enjoy and be successful - Let's talk!