Desktop Support Engineer L2 (IS)

Job Title: Desktop Support Engineer L2

Location: Haifa, Israel

Job Description

We are seeking an experienced Desktop Support Engineer L2 to join our team in Haifa, Israel. In this role, you will provide critical IT support, ensuring the smooth operation of devices, applications, and network systems. You will be responsible for troubleshooting, device repair, imaging, and offering “smart hands” assistance for in-rack systems. This position requires technical proficiency in resolving complex issues efficiently and supporting business applications for our team.

Key Responsibilities

• Diagnose, repair, and resolve laptop/desktop issues, including full unit replacements when needed
• Troubleshoot COTS (Commercial Off-the-Shelf) application problems and conflicts
• Perform manual imaging and re-imaging of devices
• Verify and troubleshoot system faults and provide AV/VC conference support
• Respond promptly to incidents and support business applications
• Offer “smart hands” support, including rack and stack tasks for:
• Networking, firewall, server, storage, and in-rack UPS devices
  
  

• Proven experience in desktop/laptop repair, imaging, and troubleshooting
• Familiarity with business applications and COTS support
• Strong problem-solving skills and the ability to respond effectively to incidents
• Experience with rack and stack support and network troubleshooting