Customer Experience Associate

We are Tailor Brands. We built a platform that builds businesses. From launching and managing to growing a business, Tailor Brands is the all-in-one solution that empowers any business owner. Our platform services over 40 million small businesses

Our "Guidance Engine" assesses each new business introduced to our platform and devises a tailored plan that allows you to manage all your business needs from a single dashboard.

Through our business-building platform, we’re turning the process of starting, managing, and growing a business into a better experience; we’re simplifying the business journey.

At Tailor Brands, we believe in more than just handing you another tool; we are dedicated to teaching you the art of building a business.

About the Role:

• Full-time position
• Speak with Tailor Brands customers on a daily basis, communicating via channels such as phone calls and support tickets (email)
• Become an expert in Tailor Brands’ products and stay up-to-date on new features and improvements
• Influence the way we provide training to improve CX product knowledge
• Work to improve the quality of our service by identifying knowledge gaps and problematic flows
• Act as the main point of contact between clients and the rest of the Tailor Brands team
• Build and maintain strong customer relationships by providing exceptional customer service.
• Empower customers to connect their goals and challenges with the solution in Tailor Brands
• Collaborate with other team members to ensure customer satisfaction and provide feedback to improve the customer experience.
  
  

• English as a mother tongue – proficient in communicating both verbally and written
• Understanding American culture, customer behavior, and expectations
• Tech-savvy and fast adaptor who is eager to learn new technologies
• Ability to multitask and function within a fast-paced working environment
• Strong critical thinking skills, and confidence in taking responsibility and ownership
• Self-motivated and goal-driven, with a passion for delivering exceptional products to customers.
• A team player with a positive attitude, empathy, and high energy
  
  

• Familiarity with Zendesk, Five9, and automated support/helpdesk systems
• Customer Support Experience
• Additional language proficiency (Spanish, Portuguese, German)
  
  

• We are located in Rothschild, Tel Aviv
• Our hybrid model includes 4 days in the office and one day at home.