R&D Support Engineer

As an R&D Support Engineer, you'll tackle complex technical challenges—working closely with our support and Go-To-Market teams to resolve critical customer issues. You'll leverage your expertise in Java, databases, and web APIs to diagnose, troubleshoot, and fix escalations, ensuring our customers achieve maximum value from our solutions. If you thrive on solving intricate problems, fostering customer satisfaction, and collaborating with a dynamic R&D team, this role offers an opportunity to make a significant impact.

You Will Be Responsible For

• Collaborating with support and Go-To-Market teams to address and resolve technical escalations, driving success for R&D’s customer-facing initiatives.
• Utilizing your Java, database, and web API skills to troubleshoot and solve complex technical issues, ensuring swift and effective resolution.
• Identifying root causes, proposing improvements, and developing new tools for debugging and troubleshooting, all as part of the R&D team.
• Championing support, troubleshooting, and observability initiatives within the R&D team, acting as an ambassador for customer satisfaction and what we call "Raving Fans."
  
  

You Should Apply If You Have

• Experience in Java (or a similar language).
• A degree in computer science or a related field—an advantage.
• A tech-oriented background, with experience in IT, R&D, or QA—a strong advantage.
• Knowledge and experience in the following areas—an advantage:
• SQL and relational databases, with the ability to understand and work with complex queries.
• Writing, executing, and troubleshooting REST APIs.
• Monitoring and debugging tools (e.g., Kibana, DataDog, Sentry).
• Strong verbal and written communication skills in English, with the ability to convey complex issues effectively within and outside the team.
• A highly analytical mindset with excellent problem-solving abilities.
• A strong sense of urgency and ownership, with a high customer and service orientation.
  

What makes Engineering at Gong unique?

Here at Gong, we trust and empower our employees with ownership to solve complex problems, make the right decisions, and build the best products that create radical impact. We call this “Own. Solve. Impact.”

For our engineers, it means it's not just about writing code. You are involved and able to influence the entire process to create the best product.

About Us

Gong transforms revenue organizations by driving business efficiency, revenue growth, and improved decision-making. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand, and act on all customer interactions in a single, integrated platform. Thousands of companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently.

Here at Gong, we encourage our employees to express their personality and identity (whether gender, ethnic, religious, or sexual), and we ensure fairness and equal opportunities. We follow a hybrid working model that combines working from home, on the go, or at the office. This allows us: flexibility, autonomy, positive work relationships, and effective work habits.

If these considerations are important to you when choosing a work place, we'd love to see you with us.

To review Gong's privacy policy, visit www.gong.io/privacy-policy/ for more details.