Senior Buyer

We have a view beyond the ocean: integrating container logistics, connecting, and simplifying our customers' supply chain. We count on our people to make that happen!

Join us as we embark on a digital transformation that will revolutionize the logistics business: you will play a vital role in our success, managing the customer experience and building a successful track in your career.

What do we offer?

We are on a revolutionary journey to simplify global trade, which will give us the chance to offer a major impact on the world economy, and on your career. With significant personal responsibility, you will hone your industry knowledge and build highly valued business skills and communication skills into customer-facing roles – quite possibly at a pace that will surprise you.

Energizing and pioneering, this is also an environment that keeps you motivated. You will join a genuinely diverse and talented team that is enthusiastic about focusing on customers, and colleagues.

And thanks to our global scale, you will be well positioned to explore opportunities at Mae

Summary

At Maersk, we have big plans for logistics and services. Our aspiration is nothing less than to become the global expert in integrated logistics, offering a truly end-to-end service that makes trade simpler and easier than ever.

We are entrepreneurs at heart, we embrace every change as an opportunity. The diverse perspectives and contributions of our people are a unique advantage as we cross each new frontier. Every day we push ourselves to do better, and we encourage each other to do the same.

Customer Experience / General Application / Haifa Office

This ad is a “General Application” post for potential vacancies at our “Customer Experience” function, Haifa, Israel team. You will play a crucial role in delivering exceptional experiences to our customers and ensuring the smooth execution of shipments. If you believe you would add value to Maersk, we would love to hear from you.

Apply now and be a driving force in transforming global trade with us!

Key Responsibilities

• Delivers a positive customer experience for all customers and ensures a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams
• Has a full understanding of customers' business drivers, needs and requirements with willingness to go the extra mile towards the customers & with focus on providing solutions.
• Handles incoming customer services queries (emails, calls), issues and exception management
• Onboard customers and build strong and collaborative relationship with both established and new customers.
• Ability to align with customer expectations upfront & to be able to respond with suggested solutions
• Builds strong relationships with all stakeholders including offshore Global Service Center teams
• Coordinate with the commercial organization on customer commitments and forecasts
• Cross-sell & upsell Logistics and Services products to customers.
• Actively seek out and act on continuous improvement opportunities both in relation to customers and internal /external stakeholders.
• Support the digitization agenda by positively influencing customers’ uptake of new e-features
  
  

We are looking for:

• Fresh grads and/or min 2-3 years working experience, preferably in logistics industry
• Willingness to handle customer requests with a commercial mindset
• Strong sense of urgency and exceptional prioritization skills for time-critical tasks.
• Ability to independently organize and structure daily work, efficiently managing workload with agility.
• Proficiency in MS Office, particularly Outlook and Excel.
• Excellent verbal and written communication skills in Hebrew and English.
  
  

Please also add English CV.

When you join our team, you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].