Customer Support Specialist

accessiBe is the market leader in web accessibility that makes websites accessible to people with disabilities. accessiBe is more than a workplace, it’s a passion. Each day you’re surrounded by people who share the same goal and values, who work endlessly to break down accessibility barriers. We care about all people, regardless of their ability.

We are looking for a Customer Support Specialist to guide our customers and support them through their journey with us. This person will be the first point of contact for our clients and is expected to deliver a personalized and informed support experience through deep knowledge of our platform and offerings..

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What you'll be doing:

1. Respond to customer inquiries and requests via online chat and emails
2. Work closely with the Tier 2 to help resolve in depth technical issues
3. Be an escalation point for Tier 1 when higher priority issues arise
4. Escalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines.

Requirements:

1. 3-4 years of Customer Service experience
2. Native English speaker- a Must!
3. Prior experience working with legal documents or law firms - Advantage
4. Experience working with inbound inquiries, customer retention and inside sales.
5. Experience working with chat and ticketing systems such as Intercom/Zendesk
6. Demonstrated ability to prioritize tasks and manage time efficiently
7. Computer skills in various software and web-based applications

Working hours: Monday- Thursday from 12 pm - 9 pm and Fridays from 10 am - 4 pm

Equal opportunities

At accessiBe, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. accessiBe is proud and committed to providing equal opportunity employment to all individuals regardless of disability, race, color, religion, sex, sexual orientation, citizenship, national origin, veteran status, pregnancy or any other characteristic protected by law. In addition, accessiBe will provide accommodation to individuals with disabilities or a special need.

Please don't hesitate to share your needs when applying so that we can provide the necessary accommodations for an accessible and inclusive recruitment process.