Customer Support Manager (Remote)

MediaFuse is a fast-growing media tech startup specializing in content distribution. 

We work with fintech, blockchain, cybersecurity and gaming companies to distribute and display their news announcements in industry-focused websites. Our multiniche publisher network and our automated platform delivers fast content publications and brand exposure.

We’re looking for passionate people who are eager to work hard and help us build the company.

Full time, 18:00/19:00-03:00/04:00 (Monday – Friday)

Responsibilities

• Become an expert on how to use our platform. Be able to understand, use, and eloquently explain every feature on our platform and the impact that it has on our clients and partners.
• Conduct support and product discovery calls and make sure our clients have everything they need for their success with us.
• Effectively communicate customer feedback to the different stakeholders in our team to help us improve and build new features.
• Write guides, walkthroughs, FAQ answers, and marketing content.
• Edit and refine press releases from our clients to ensure clarity, coherence, and alignment with company standards.
• Help us retain, upsell, engage and ensure customer satisfaction with our existing clients and demonstrate the value our system can generate for them. Upsell existing clients.

Requirements

• Previous experience in customer support/management.
• English as a first language
• Remote work (full-time work from home)
• Excellent communication skills and the ability to create connections with people.
• Computer and tech-savvy.
• Previous experience working in an English-speaking and customer-facing role at a B2B Tech Company.