Director of Customer Service Consulting

A leading consulting firm specializing in operational excellence is seeking a Director of Service Consulting with expertise in customer service systems, including establishment, performance improvement, and leading organizational change. The role also involves facilitating and driving workshops to enhance soft skills and improve customer service.

The candidate will be responsible for leading performance improvement initiatives and business development. This includes building partnerships with senior executives and clients in both the public and private sectors.

Responsibilities

• :Provide consulting and guidance in the establishment of customer service systems and the implementation of processes to improve performance
• .Lead change management processes to improve customer service systems within organizations
• .Develop and facilitate workshops focusing on soft skills and customer service excellence
• .Manage business development and sales with public and private sector clients
• .Create business partnerships with senior executives

.Job Conditions

• :Full-time position in central Israel with a hybrid work model option
• .Competitive salary and benefits

.
Requirement

• s:Significant experience as a consultant in a consulting firm is require
• d.Strong background in customer service consulting with a deep understanding of service processes and soft skill
• s.Experience in facilitating workshop
• s.Strong skills in sales and business developmen
• t.Ability to work with senior executives and build new business relationship
• s.Relevant academic degree (Organizational Consulting, Business Administration, Organizational Psychology, etc.

).This position is ideal for someone looking for a significant challenge in a senior role, with the opportunity to lead major changes in customer service systems within leading companie