The Electric Vehicle (EV) market is booming!

Driivz empowers major players in the e-Mobility landscape with market-leading, end-to-end EV charging and smart energy management solutions.

Our innovative technology helps meet the global demands of the rapidly growing EV charging industry. We enable our clients to accelerate their market leadership and provide users with an exceptional EV charging experience.

Our customers include global industry players and leading electric vehicle service providers, car manufacturers, and gas, oil and electric companies, such as Volvo Group, EVgo, Mer, CircleK, eMobility Power Japan, Centrica, ESB, and more.

Operating in more than 25 countries in the US, Europe and Asia, we manage millions of billing transactions per month for nearly one million EV drivers, saving the equivalent of more than 140,000 tons of CO2.

We offer a hybrid working environment with a team of industry experts who are passionate about leading the green tech transformation.

Join us to be a part of the e-Mobility revolution and together we can recharge the planet for future generations.

For more information, please visit http://www.driivz.com

Driivz is seeking a highly experienced and results-driven Chief Operating Officer (COO) to oversee and lead the Delivery, Customer Success Management (CSM), and R&D Teams. The COO will play a critical role in driving operational excellence and ensuring the seamless delivery of products to our customers. This individual will be responsible for leading cross-functional teams, aligning operational strategies with business goals, and focusing on enhancing customer satisfaction and retention.

Key Responsibilities:

• Operational Leadership: Lead the Delivery, CSM, and R&D units to ensure timely, high-quality service delivery to our customers.
• Strategic Planning: Develop and implement operational strategies that align with the company's long-term objectives, including scaling operations and improving service efficiency.
• Customer Focus: Serve as the primary operational point of contact for global Tier 1-2 customers, ensuring their needs are met and exceeded, and proactively addressing any challenges or concerns.
• Team Leadership: Manage, mentor, and develop cross-functional teams in delivery and customer success, fostering a culture of excellence and continuous improvement.
• Process Improvement: Identify opportunities to streamline processes, reduce costs, and improve overall service quality and customer satisfaction.
• KPI Management: Track and report key performance metrics, ensuring alignment with company goals and customer expectations.
• Collaboration: Work closely with other executive leaders, including Sales, Product Management, and Finance, to align operational goals with overall business objectives.
• Risk Management: Identify and mitigate operational risks, ensuring business continuity and long-term customer satisfaction.

Qualifications:

• Proven experience (10+ years) in operational leadership, in global SaaS companies.
• Proven experience overseeing software R&D and Delivery teams.
• Proven experience leading global delivery projects and costumer success teams
• Exceptional leadership skills with a track record of building and leading high-performance teams.
• Excellent communication, negotiation, and relationship-building skills, especially with senior executives and key clients.
• Ability to navigate complex, fast-paced environments and deliver results under pressure.
• Strategic mindset with a focus on continuous improvement and operational excellence.
• Experience with scaling operations in a rapidly growing company is highly preferred.
• Bachelor’s degree in Business administration / Engineering or a related field (Master’s degree preferred).