Customer Experience & Engagement Associate

AIRLINE CUSTOMER EXPERIENCE & ENGAGEMENT ASSOCIATE

At airHaifa, we believe that outstanding service is key to ensuring the satisfaction of our customers. Our Customer Experience & Engagement Associates make sure our customers are happy and ready to fly with us, at every step of their journey. As a Customer Experience & Engagement Associate, you will:

• Represent the airline to our passengers by assisting with inquiries, questions, reservations and changes, both before and after their flight
• Provide detailed, accurate, and swift responses to customer inquiries 
• Resolve customer queries, issues and complaints 
• Handle urgent and time-sensitive situations like booking or flight schedule changes, baggage claim issues etc
• Take ownership of customer issues, following through to resolution
• Contribute to improving procedures, company knowledge, SLA and overall service quality levels

REQUIREMENTS

At least 1-2 years of customer support/service experience.

Strong customer service orientation with a focus on customer satisfaction

Superb writing and communication skills, in English and Hebrew 

Exceptional communication and interpersonal skills

Able to work flexible hours

Strong problem-solving skills

Strong ability to operate multiple applications and platforms

Detail-oriented, capable of handling multiple tasks at once

Ready to fly with us? Apply today!