Online Support Agent

Papaya is a global mobile games startup based in TLV, expanding to Warsaw. Papaya has one of the fastest growth rates in the market and millions of players worldwide. Our team is building a unique, innovative tournament platform used by numerous popular games.

Love to play games? Want to join an exciting gaming startup?

We are looking for a team player, a quick learner who likes to think outside the box and is a motivated multi-tasker to join our team as a Customer Support Representative.

Responsibilities:

• Be the point of contact for our players
• Provide comprehensive information regarding the products and services offered by Papaya
• Work closely with other departments to solve our players' technical and payment issues
• Provide exceptional support via email
• Payment Support - provide support regarding failed payments and work with payment processors to ensure a seamless transition

Requirements:

• 1-2 years of Customer Support (emails/chat) in a tech environment - a must! (bonus points if it was a gaming company).
• English proficiency (both spoken and written) - mother tongue level - a must.
• Proficiency in Hebrew.
• A service-oriented, customer-centric personality with the ability to ensure customer engagement by managing support queries.
• The ability to address complaints and resolve conflict in a professional and decisive manner.
• Time management skills and ability to prioritize tasks.
• Strong troubleshooting and problem-solving skills.
• Have a can-do approach - be creative and committed to contributing ideas and practical solutions to the team.
• Strong ability to navigate through multiple applications and platforms simultaneously.
• High attention to detail and ability to perform well in a high-pressure environment - a must.
• A Team player.
• Experience with payment processors - an advantage.