Network Experts Team Leader

Radware is a global leader of cyber security and application delivery solutions for physical, cloud, and software defined data centers.

At Radware, we live and breathe cybersecurity. It is our passion. Each day, our international team works to earn the trust of more than 12,500 organizations around the globe. Keeping them safe is our mission. To that end, we go head-to-head with politically motivated hacktivists, dangerous nation-state threat actors and other notorious cyber attackers — these are not your average adversaries. Backed by nearly 30 years of experience, Radware is best known for its technical excellence and innovative network and application security solutions. That is why it is so important that we build our team with bold and bright talent.

What is the job:

The network expert team is part of the customer services group, as a network expert you will act as an escalation point for NOC, customers, and onboarding team for technical network issues.

• Lead a team of 6 Network experts working in Israel and US
• Manage team’s knowledge and training on new features, tools and improve their networking capabilities.
• Ensure 24/7 availability of Radware’s Global Cloud production infrastructure and handle day-to-day production network issues.
• Work with Cloud Engineering team on deployments, upgrades, and maintenance activities
• Assist with incident response and support customers during network events and attacks.
• Work with network architects, engineering, and R&D on infrastructure improvements.
• Actively monitor, react, and troubleshoot system events and alerts.
• Investigate and resolve network and application related issues.
• The position requires on-call duties.
  
  

• 5 years’ hands-on experience in implementing and troubleshooting complex TCP/IP technologies.
• At least 2 years’ experience as manager or technical lead
• Strong leadership skills and experience – a must
• Must have experience with strong routing and switching concepts – CCNP advantage.
• Experience with Cisco/Juniper router, switches and routing protocols, mainly BGP - a must.
• Knowledge with HTTP/s protocol, load balancer and operating systems (Windows and Linux) – An advantage
• Good communication skills and experience working with customers – a must.
• Knowledge of security appliances (such as firewalls) and experience with Radware security and ADC products – significant advantage
• Experience with scripting languages such as Python – advantage
• Ability to collaborate, sync and manage processes with other teams to achieve incident resolution.
• Multitasking and ability to work under pressure.
• Familiarity with Radware services and products – An advantage
• Fluent English