Junior Sales Support Manager

Job Summary

The Sales Support Manager is responsible for overseeing the sales support team and ensuring that all sales processes run smoothly. This role involves collaborating with Sales Directors, Account Managers, customers, and internal departments to enhance sales productivity and customer satisfaction. The Sales Support Manager will develop and implement strategies to improve sales support operations, manage administrative tasks, and facilitate training for team members.

• Process Improvement:
• Analyze current sales support processes and identify areas for improvement.
• Implement best practices to streamline workflows and enhance efficiency.
• Collaboration:
• Work closely with the sales team to understand their needs and provide necessary support.
• Collaborate with marketing, finance, and customer service departments to ensure alignment and support for sales initiatives.
• Customer Support:
• Oversee customer inquiries and ensure timely and accurate responses.
• Address customer issues and provide solutions in collaboration with the sales team.
• Reporting and Analysis:
• Monitor sales support metrics and prepare reports for management.
• Utilize data analysis to inform decision-making and strategy development.
• Training and Development:
• Develop training materials and programs for new and existing sales support staff.
• Ensure team members are knowledgeable about products, services, and sales processes.
• *at the first few months the SSM will be charge on the LATAM market as an account manager role.

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 2+ years of experience in sales support or a related role, with at least 2 years in a managerial position.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficient in CRM software and Microsoft Office Suite.
• Strong analytical and problem-solving skills.
• High-level English, Hebrew proficiency required, Spanish is an advantage