Senior Customer Success Manager

Senior Customer Success Manager

Location: Raanana (Hybrid, 3 days in the office)

About Wandz.ai

Wandz.ai (formerly Namogoo) is a leader in the AI-driven customer experience space. We specialize in predictive analytics, empowering businesses to deliver adaptive customer journeys that enhance performance and retention. Our mission is to redefine how companies engage with their customers by using cutting-edge data solutions that personalize experiences in real time. Join us in shaping the future of Adaptive CX!

About the Role

We are seeking an experienced Senior Customer Success Manager with a minimum of 8-10 years of experience in SaaS, ideally data-centric platforms. This role is ideal for a strategic, consultative professional who excels at managing relationships with enterprise-level clients. You'll partner with Fortune 500 companies to ensure their success, drive product adoption, and foster long-term retention.

For those interested, this role also offers the opportunity to influence and help build new processes and protocols as part of our growing customer success strategies.

Key Responsibilities

• Retention & Churn Mitigation: Build strong relationships with clients to ensure retention and minimize churn.
• Strategic Advisor: Act as a trusted advisor to clients, helping them achieve business success through our platform.
• Product Expertise: Become an expert in Wandz.ai’s solutions, guiding customers throughout their adoption journey.
• Product Adoption & Development: Lead onboarding and ensure full product adoption while providing feedback to improve the product.
• Onboarding: Deliver customized onboarding experiences that align with each client’s business goals, supported by the technical support team.
• Revenue Generation: Identify upsell and cross-sell opportunities to drive additional revenue.

What We're Looking For

• Minimum 8-10 years of experience in customer success or account management roles in SaaS, especially in data-driven companies.
• Proven success managing strategic/enterprise accounts, including Fortune 500 companies.
• Strong consultative approach with the ability to assess client needs and translate them into actionable business solutions.
• Excellent networking skills, both internally and externally.
• Interest in contributing to and building new customer success processes and protocols.
• Native-level English proficiency is required.
• Adaptable and thrives in fast-paced, innovative environments.

What We Offer

• Innovative Environment: Join a fast-growing, AI-driven company at the forefront of customer experience technology, where your input shapes the future of Adaptive CX.
• Career Growth: We are committed to your professional development, offering opportunities to grow within the company, influence key business strategies, and make a lasting impact.
• Hybrid Work Model: Enjoy a flexible work environment, with a combination of office and remote work (3 days in our brand-new office, 2 days remotely).
• Competitive Compensation & Benefits: We offer a comprehensive benefits package that includes competitive salary, performance-based bonuses, health insurance, and stock options.
• Work-Life Balance: We prioritize work-life balance, providing flexibility to help you thrive both professionally and personally.
• Global Impact: Work with Fortune 500 companies and industry leaders, helping them achieve tangible results with cutting-edge AI solutions.

If you're ready to bring your expertise to a dynamic, innovative company and help shape the future of AI-powered customer experience, we’d love to hear from you!