IT Specialist

About the role

We are looking for a talented IT Support Specialist to join our IT department in TLV

At HiBob we’re building the exceptional in all that we do - in this role you’ll be the go-to Bobber for IT in Israel and Globally, responsible for ensuring that all aspects of our IT experience for our Bobbers is exceptional.

You’ll be great for this role if you…

• Can demonstrate 2-3 years of experience as an IT Helpdesk / System Admin in a SaaS organisation.

• Hands-on experience with computer hardware and software installations, administration, and Tier 1, 2 troubleshooting, can diagnose and resolve technical issues.

• Strong familiarity with macOS, Windows 10, 11 — Must.

• Working knowledge of Mobile Device Management (MDM) solutions, particularly JAMF — Advantage.

• Experienced admin of saas platforms as Okta, Google Workspace, Zoom, Zendesk, Office 365 and more - Advantage

• Are self-motivated and self-directed – you’ll take a task and run with it through to completion

• Exceptional service oriented - our Bobbers are our customers - and we care about ensuring their IT experience is seamless.

• You’re proactive and you always look for ways to improve how things work

• You are comfortable with a sense of ownership. In this role you’ll be the IT representative on the ground in London but also own remote sites and their needs.

What Will You Do:

• Deliver outstanding technical support to Bobbers requests and issues related to workstation hardware and software (both Windows & macOS), network connectivity, audio / video and web conferencing systems.

• Configure and support Single Sign-On (SSO) configurations for various cloud platforms and applications.

• Coordinate IT orders and stock, collaborating closely with suppliers and vendors.

• Provide both on-site and remote support, ensuring uninterrupted IT services.

• Administrate corporate cloud services such as Okta, Google Workspace, Jamf, Zoom, Zendesk, Office 365 and more

• Assis with network administration tasks.

• Maintain meeting rooms and audiovisual equipment (Event space) for smooth operations

• Owner of IT stock and asset management

• Lead seamless IT onboarding for all of our new Bobbers and ensure complete off-boarding processes are carried out when Bobbers leave us

• Lead challenging, technological projects that support the growth and scale of HiBob

• Create knowledge base articles and documentation on implemented solutions and system configurations.

• Always be looking out for opportunities for us to improve our IT practices and processes

• Support our internal events, general Audio-Video and Digital Signage with best in class hardware and software