Senior Customer Service Executive - Travel Industry

TBO.COM - an international award-winning travel tech organization is looking for a Senior Customer Service Executive to join our Israeli team. The ideal candidate has high verbal, writing and communication working skills in English and Hebrew languages regularly.

We're looking for an independent, self-motivated executives, with specific experience handling FIT bookings for hotels and/or an equivalent experience in travel industry.

Job description:

• Operational handling of online reservations for Hotels, Flights, Car rental, Transfers, etc.,
• Coordinate offline requests with internal departments
• Handling bookings/cases with last-minute and on-spot challenges to solve problems
• Receiving incoming calls helping travel agents using the platform and managing reservations with special requests
• Negotiate customer needs with suppliers and individuals, using out-going call to find and agree on best resolutions.
• Creative thinking and results-oriented candidate with ability to handle complicated cases while coordinating with multiple stakeholders
• Operating few online systems at once, providing service to travel agents
• Responsible to solve operational and administration cases/tasks from A-Z

Qualifications:

• Service oriented persona with high communication skills, fluent in English and Hebrew
• Independent, self-motivated, patience, and goal-oriented work style, solving problems
• Can control and lead multiple tasks, activating all resources to efficiency solve cases
• Experience working B2B with travel agents/ business professional is a big plus!
• Ability to adapt quickly to new technologies, products/system, and company procedures
• Working proficiency in English and Hebrew and Greeke languages regularly!

We are offering nice working environment with a start-up mode in center of Athens!

Interested? Please send English CV’s only.