Senior Operations Project Manager

Company Description

SeatPick is an innovative ticket search engine for live events, comparing tickets from various sites in one platform. We provide users with event-level ticket data and interactive maps to simplify the ticket-purchasing experience. SeatPick serves over 12 million fans annually, aiming to disrupt and simplify the complex global ticketing industry.

As a Project & Operations Manager, you will be pivotal in overseeing the accuracy, timeliness, and completeness of event and inventory information on our rapidly expanding platform. Your technical prowess will be crucial in managing and optimizing our operating system.

This role offers a unique opportunity to lead outsourced teams, work closely with the core team, and be at the forefront of SeatPick's growth trajectory. If you're ready to take on significant challenges, grow exponentially both professionally and personally, and be part of a fast-paced, dynamic environment, this is the role for you.

• Oversee and optimize the management of SeatPick's content and catalog system.
• Ensure the accuracy of event listings, venues, and ticket information.
• Lead and manage outsourced teams, ensuring efficient and quality output.
• Address urgent event issues and manage real-time updates for high-profile events.
• QA high-profile events, schedule announcements, and the event catalogue.
• Collaborate closely with the core team to align on company strategies and goals.
• Implement processes and frameworks to enhance strategic planning and execution.
• Monitor industry trends and competitor activities to ensure SeatPick remains at the forefront.
• Manually match inventory to events and assess automated process failures.
• Set up and optimize onboarding processes for new remote team members.

• Bachelor's degree in Industrial Engineering, previous project management role, operations management, or a related field.
• Strong project management skills, with the ability to lead complex, cross-functional initiatives.
• Technical proficiency and ability to learn and quickly adapt to new software systems.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Detail-oriented with a strong focus on accuracy and quality.
• Ability to thrive in a fast-paced, dynamic environment.
• Strong proficiency in Google Sheets.
• Experience with project management tools such as Monday, Asana, or Airtable is a plus.
• Experience managing outsourced teams is a plus.
• Proficiency in using automation tools like Make (Integromat) or Zapier is a plus.

• A competitive salary.
• Opportunity to grow and develop your career within a rapidly expanding company.
• Lead the remote team as the company grows.
• A collaborative and supportive work environment that values creativity, problem-solving, and professional growth.
• Chance to make a significant impact on the event ticketing landscape.
• A dynamic and supportive work environment that fosters professional growth.
• The unique opportunity to shape the future of the event ticketing landscape.
• Flexible work environment with a WFH stipend to support your home office setup.