Account Manager

Description

Mend is seeking a talented, results-oriented, energetic, and highly-motivated individual to join our international customer experience team!

Responsibilities

• Ownership of subscription renewal process with existing customers.
• Meet and exceed renewal ratio targets.
• Identify upsell opportunities and maximize the customers' lifetime value.
• Developing strong relationships with customers, and connecting with key business executives and stakeholders.
• Work closely with Customer support, Engineering, Product & Customer Success teams to ensure customer success.
• Responding to customers’ requests for information about proposals and quotes.
• Develop business and technical proficiency with Mend platform.
• Monitor customer satisfaction across service lines.
  
  

• Proven work experience as an Account Manager, Key Account Manager, or Sales Account Manager.
• Experience in managing commercial activities (contracts, quotes, negotiations, proposals, payments and so forth).
• Proven experience from B2B SaaS companies.
• Experience delivering client-focused solutions to customer needs.
• Excellent communication and presentation skills.
• Bachelors’ degree in a related field.
• Extremely well organized and a strategic thinker.