Restaurant Platform and Onboarding Lead

Job Description

The Platform Lead is in charge of managing the restaurant platform team. The team oversees the onboarding process for new venues, including creating restaurant menus on Wolt platform, setting up POS integration, ensuring legal compliance, product capabilities, and partner assortments, taking into account the operator's user experience, interface, and product abilities. Additionally, the team ensures menus are up-to-date and supports partners with menu updates.

The role includes:

• Manage and nurture the platform team (8 employees), which includes team meetings, one-on-one sessions, providing feedback, and daily mentoring to enhance employee engagement and satisfaction.
• Maintain close working relations with the members of the team and members of the restaurant team (Sales and Account Managers).
• Implement new processes, systems, and features in close collaboration with the product team.
• Ensure restaurant team members have the knowledge and skills necessary to excel in their roles and ensure all current practices are up-to-date.
• Responsible for team efficiency, measurement (such as total time to onboard, handling time, and number of onboarding/updates per month), and team development.
• Make sure your team meets KPIs and provides performance feedback.
• Identifying bottlenecks and improving onboarding workflows consistently.
• Solve day-to-day problems and prioritize team tasks.
• Plan, manage, and implement projects related to the role (for example, transferring to a new system, creating an onboarding process, etc.).
  
  

Our humble expectations

• Experience in working with Photoshop and image editing programs.
• Experience in leading a professional team - an advantage but not a must!
• Monday and Looker knowledge.
• Experience working with integrations and POS companies.
• Strong technical aptitude with the ability to troubleshoot complex integration issues.
• Understanding of the restaurant industry, including knowledge of industry trends, challenges, and restaurant needs.
• An excellent organizational skill set.
• Ability to drive change and challenge the status quo to improve processes and performance.
• Experience in improving and implementing processes.
• Effectively delegate tasks and responsibilities.
• Analytical thinking and a data-driven approach to decision-making.
• Experienced in working with data and Excel (Vlookup, Pivot, Concatenate, etc.).
  
  

Next Steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

About Wolt

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Since launching 8 years ago, Wolt has expanded from a restaurant food delivery platform in the Nordics to a leading player in the delivery of everything across EMEA. Wolt works together with tens of thousands of restaurant and retail partners, as well as with over a hundred thousand courier partners across 23 countries and 250+ cities.

In November 2021, we announced that we’re joining forces with the US-based company DoorDash. The transaction closed in May 2022, and since then we have been one team with DoorDash. Our CEO, Miki Kuusi leads all of DoorDash’s international business in the 26 countries outside of the US.

Wolt not only offers great apps to customers and partners, but is also developing a broad range of technologies and solutions. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of minutes, in the customer’s own language.

So, why work at Wolt?

At Wolt, We’re About Getting Things Done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.