Customer Service Executive (Travel Industry)

TBO.COM - an international award-winning travel tech organization is looking for top talent Operation FIT specialist in Travel Industry to join our global team.

** Please apply only if you're fluent in English + HEBREW

Job description:

• Operational handling of online reservations for Hotels, Flights, Car rental, Transfers, etc.,
• Being part of the 24/7 team, with shifts that cover 9 hours (8+1 hour break), for morning (08:00-17:00), afternoon (16:00-01:00) and sometimes also night (23:00-09:00)
• Coordinate offline requests with internal departments.
• Handling bookings/cases with last-minute and on-spot challenges to solve problems.
• Receiving incoming calls helping travel agents using the platform and managing reservations with special requests
• Negotiate customer needs with suppliers and individuals, using out-going call to find and agree on best resolutions.
• Creative thinking and results-oriented candidate with ability to handle complicated cases while coordinating with multiple stakeholders.
• Operating a few online systems at once, providing service to travel agents.
• Responsible to solve operational and administration cases/tasks from A-Z

Qualifications:

• Service oriented persona with high communication skills, fluent in English + HEBREW
• Experience in the travel industry

• Independent, self-motivated, patient, and goal-oriented work style, solving problems.
• Can control and lead multiple tasks, activating all resources to efficiently solve cases.
• Experience working B2B with travel agents/ business professional is the industry.
• Ability to adapt quickly to new technologies, products/system, and company procedures.
• Working proficiency in English & Polish, any other language is a plus.

Interested? Please send English CVs only.