Technical Customer Success

Technical Customer Success

Location: Petah Tikva, Israel

Job Type: Full-Time

Tadiran Telecom specializes in implementing advanced ICT solutions, PBX/VOIP systems, and call center worldwide. We are seeking a Technical Customer Success to manage our business clients in Israel.

This role involves managing customers’ technical needs end-to-end, leading improvement and upgrade programs, providing technical support, and driving revenue growth.

Key Responsibilities:

• Customer Management: Oversee technical aspects of customer accounts from start to finish.
• Improvement Programs: Lead initiatives for system improvements and upgrades.
• Technical Support: Provide expert technical support to customers, troubleshooting and resolving issues promptly.
• Revenue Growth: Identify opportunities to enhance customer satisfaction and increase revenue.

Qualifications:

• Technical Knowledge: Proficiency in communication networks, IP-based PBX systems, cloud systems, and call center management systems.
• Good knowledge of telephony and VOIP systems is a MUST.
• Hands-on experience with data communication (LAN, WAN, FW) and telephony/call center solutions.
• Networking: Familiarity with routers and switches is an advantage.
• Call Center Systems: Familiarity with call center systems is an advantage.
• Operating Systems: Knowledge of Linux operating systems is an advantage.
• Electronics/Computer Engineering Technician diploma is an advantage.

Skills:

• Customer Service: High service orientation and authority.
• Problem-solving: Proactive and able to think outside the box.
• Communication: Strong interpersonal communication skills and ability to work in a team.
• Self-Learning: Ability to learn independently.
• Language: Proficiency in English.

Additional Information:

• Work Hours: Full-time position with a willingness to work extra hours. The role includes on-call duties.

• Equal Opportunity: This position is open to all qualified candidates, regardless of gender.