IT Specialist

Description:

About AllCloud

AllCloud is a leader in amplifying organizations’ cloud potential through AI. With a track record of hundreds of successful migrations and implementations across AWS and Salesforce, AllCloud has developed strategies and solutions that enable businesses of all sizes to remain at the forefront of innovation.

AllCloud is a leader in AI-led professional and managed services. As an AWS Premier and audited managed services Partner, and Salesforce Consulting partner, AllCloud provides comprehensive AI-led cloud journey support, from initial migration to ongoing management through our Engage Managed Services. Our expertise ensures that clients remain aligned with ecosystem best practices while focusing on their core business growth.

AllCloud serves clients across the globe with offices in EMEA and North America. www.allcloud.io

Job Summary

AllCloud is seeking a skilled IT Specialist to join our team. In this role, your main responsibility will be delivering exceptional technical support that ensures high levels of customer satisfaction. You will apply your strong troubleshooting and problem-solving skills to support and optimize cloud environments and SaaS applications.

As an IT Specialist at AllCloud, you’ll gain valuable hands-on experience with cutting-edge cloud technologies, working in a dynamic, fast-paced environment. You’ll support global internal users on both Windows and macOS platforms, helping to resolve technical issues efficiently and effectively. Strong communication and organizational skills are key to your success in this role

Key Responsibilities

• Provide both remote and on-site technical support
• Handle global onboarding and offboarding processes for end users, including in-person support at the Israel office
• Manage and support Mac and Windows systems, network devices, and IT hardware
• Administer and secure enterprise applications and services
• Troubleshoot incidents and coordinate resolutions with vendors and partners
• Develop and maintain internal IT documentation, including procedures and training materials
• Ensure compliance with internal controls and security policies

• 5+ years of experience in a technical support role within a medium-sized organization, with a focus on customer service
• Proven ability to manage laptops, mobile devices, network equipment, and security tools
• Experience administering Google Workspace (G Suite)
• Knowledge of network protocols and communication
• Proficient in supporting both macOS and Windows environments
• Familiarity with SaaS tools such as SmartSheet, DocuSign, and Zoom

Required Skills and Abilities

• Strong customer service orientation with excellent interpersonal skills
• Fluent in English (written and spoken)
• Quick learner with a proactive, hands-on approach
• Highly organized, detail-oriented, and self-motivated
• Solid understanding of information security principles
• Comfortable working with international teams and external vendors

Preferred Qualifications

• Experience with tools such as OneLogin, Atlassian, and Microsoft 365
• Knowledge of Mobile Device Management (MDM) solutions like Intune or Kandji
• Experience with Endpoint Detection and Response (EDR) tools such as CrowdStrike
• Familiarity with Zoom Phone systems

Certifications (Advantage)

• PC Technician or similar technical certifications
• AWS Certification

Why work for us? 

Our team inspires progress in each other and in our customers through our relentless pursuit of excellence; you will work with leaders who promote learning and personal development. We offer competitive salaries, bonus incentives, benefits, flexible hours, and mentoring. Apply now to become part of the team. 

AllCloud is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law