Head of NOC Operations

Job Description :

Desired Experience Range:

3-4

Responsibilities

• Manage the NOC department working 24X6, handling alerts and events in a financial organization.
• Monitor the team’s work, setting the guidelines, rostering and measuring team’s performance.
• Manage major events while constantly updating the client.
• Manage the Root Cause Analysis process.
• Monitor the End-of-day/Beginning-of-day processing lead by the team.
• Issue weekly and monthly reports.
• Work towards having maximum coverage of events monitored.

Key Skills Required

• Clear communicator in the English language (both written and verbal).
• At least 2 years of experience in NOC management.
• At least 2 years of experience in NOC.
• Background in monitoring and working with monitoring tools.
• Familiarity with Control-M – an advantage.
• Capable of multi-tasking, good time management and prioritization of workload.
• After-hours availability required in cases of major events.
• ITIL certified – an advantage.

About Tata Consultancy Services:

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.

A part of the Tata group, India's largest multinational business group, TCS has over 500,000 of the world’s best-trained consultants in 46 countries. For more information, visit www.tcs.com and follow TCS news at @TCS_News.