Technical Support Specialist (Pre and Post Sales)

Company Description

NextVision is the market leader in micro stabilized observation solutions, offering a wide range of stabilized cameras and accessories for various applications. Our products are preferred for their low SWaP2 factor without compromising performance, and can be mounted on ground, aerial, and maritime platforms.

Role Description

This is a full-time on-site role for a Technical Support Specialist (Pre and Post Sales) located in Raanana.

The Specialist will support our worldwide customers by providing a deep analysis of customers’ technical queries, working closely with R&D and Sales

Qualifications

• 5 years of experience in Technical Support or equivalent background. – a must.
• Hands-on Networking experience – A MUST! CCNA level or higher preferred.
• Hands-on experience in Windows and Linux based environments – a must.
• Working experience in at least one of the following tech industries: Telecom, Telemetry, Broadcasting, Testing Equipment.
• Working experience in a Teleoperation related industry – huge advantage: Drones, UAV, UGV, Automotive.
• Experience with configuring Pixhawk flight controllers - an Advantage.
• Fluent in English – both written and spoken skills.
• Excellent customer service skills.
• Advanced analytical thinking and problem-solving skills
• The ability to work in stressful situations, team player and self-managed.
• Able to handle and escalate issues as needed.
• Familiarity with Customer Relationship Management (CRM) tools.