Knowledge Base Writer

Description

We are looking for a Knowledge Base Writer to join our growing team. We take a few things really seriously here at monday.com : building a fantastic product and providing the best possible service to our customers. That’s why we make sure our customers can get the information they need when they need it via our self-service knowledge base. As a knowledge base writer, you will be responsible for creating knowledge base articles, guides, and other materials needed for self-service channels.

About The Role

As a Knowledge Base Writer, you will:

• Produce content for the knowledge base including articles for new features and best practices
• Edit existing content to make sure it is up-to-date and accurate
• Collaborate closely with internal stakeholders - Product, Marketing and Customer facing departments
• Identify gaps in our documentation and define what content to build next
• Analyze the content performance based on user's satisfaction and ticket reduction
  
  

• 2-5 years professional experience in content writing.
• Native English speaker – Must
• Passion for writing content to help users succeed through self-service content.
• Amazing interpersonal communication
• Self deductive and active initiator