Collection Specialist

Qualitest is looking for Collection Specialist Data (CS) on-site in Austin

You will be part of a team of QA engineers, developers, pre-sales, and project managers to help optimize software for certain locales and languages to finally deliver the right product in the locale.

Responsibilities

• Participant outreach and scheduling
• Guide hired research participants for data collection sessions in a secured office or home environment to perform scripted motion captures
• Prep and maintain assigned equipment and ensure security of proprietary devices
• Prep participants for capture including intake, NDAs, scripting and answering questions
• Maintain capture environment and implement lighting and staging changes
• Respond swiftly to project updates and changes
• Provide feedback to operations lead on project improvements
• Perform data uploads
• Troubleshooting: Ability to mitigate issues, customer-facing or technology related
• Other tasks as assigned
  
  

• Strong face to face customer service experience
• Strong communication skills
• Professional appearance and demeanor
• Technologically adept and familiar with latest trends in technology; AI/ML/AR/VR
• Organized and detail oriented
• Thrives in a team environment
• Ability to manage responsibilities in a fast-paced environment
  
  

• Experience in a related role such as customer service or data collection
• Experience with Microsoft Office 365 and its components (SharePoint, Forms, Outlook, Word, Excel)
• Experience using MacOS and iOS devices
• College degree preferred and 2+ years working in a team environment
  
  

• Visit our website at https://www.qualitestgroup.com/