Support Engineer

A cyber security company in Raanana is looking for a talented and motivated Support Engineer to join their team!

In this role, you will be responsible for troubleshooting technical issues, identifying solutions, and delivering outstanding service to their customers.

Responsibilities:

- Provide remote Tier 3 support for embedded information security solutions, ensuring high-quality service delivery to customers.

- Identify and resolve technical issues efficiently and professionally to maximize client satisfaction.

- Collaborate with client IT and information security teams to build strong relationships and meet their specific needs.

- Gain a deep understanding of security solutions from various manufacturers to offer expert guidance and support.

Requirements:

- 1-2 years of experience in System / IT roles.

- Excellent interpersonal and communication skills for effective client and team interactions.

- Strong analytical and problem-solving skills for tackling complex technical challenges.

- Prior experience in customer service or client-facing roles, with a proven ability to deliver exceptional support and build positive relationships.

- Ability to perform well under pressure and meet tight deadlines.

- Strong command of English, both written and verbal.

- Advantageous: Experience working with large organisations or enterprises.