Head of Fraud and Payment

The Global Payments & Anti-Fraud Operations team at Gett is seeking an innovative, customer-centric Fraud & Payments Operations Lead. This team is responsible for maximising revenue by ensuring the secure processing of payment transactions.

Gett operates its own billing and payments infrastructure and collaborates with third-party payment providers to manage payments worldwide. It's essential that both Gett and its clients maintain a reliable, up-to-date, and secure payment infrastructure.

In this role, you will manage a global team and work to optimise existing KPIs, define new ones, and lead initiatives to enhance payment processing. Your focus will include maintaining a high Payments Acceptance Rate (with attention to specific acquirers and payment methods), reducing Fraud to Sales ratio (e.g. Chargeback ratio, Debt ratio) and improving Payment Provider Efficiency. Additionally, you will assess and propose strategies to reduce payment processing costs by negotiating with providers.

Responsibilities & Scope of Role:

• Lead and manage teams of operational fraud analysts, payments operation, and reconciliation to drive improvements in Payment, Fraud, and Reconciliation processes as well as Key Performance Indicators (KPI’s).
• Oversee the Payments & Fraud products and services roadmap, from strategic planning to executing tactical activities.
• Identify opportunities for innovation and automation to protect and grow the company's revenue.
• Collaborate with internal stakeholders, including Product, Finance, CyberCrime, Legal, Engineering, Customer Care, and Operations, to define, manage, and communicate key initiatives, requirements, and KPIs.
• Manage commercial relationships with external partners such as acquirers, gateways, card schemes, and PSPs, influencing decisions to maximise value from Payments & Fraud products and services.
• Define and establish key performance metrics, working closely with analytics teams to measure and track KPIs, ensuring continuous communication of progress against goals.

Requirements :

• 5+ years of experience in Payments & Fraud operations in digital business or e-commerce; 2+ years of experience in payments operations, working with various vendors and performance analysis
• Minimum 3 years of leadership and people management experience
• Strong knowledge of card payments industry, alternative payment methods such as ApplePay & GooglePay, and reconciliation.
• Deep insight into Payments & Anti-Fraud industry KPIs and approaches.
• Experience with working in a matrix or complex global environment and ensuring alignment with internal and external stakeholders
• Demonstrated commercial expertise in managing relationships with external stakeholders
• Strong analytical skills and data-driven thinking
• Flexible thinking and ability to adjust and find solutions
• Fluent in English with excellent communication skills