Tier 3 Engineer

Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, Guesty is transforming the hospitality industry with innovative solutions.

Today, Guesty has 15 offices and 700+ team members across the globe.

Our team is growing, and we are looking for a talented Tier 3 Engineer. You will work in a small team on various products, from integrating multiple platforms into one dashboard to managing our data and analytics systems.

Guesty provides a property management software product and support services for the $100 billion Airbnb and vacation rental market. We are one of the fastest growing high-tech start-ups in Tel Aviv, we are profitable and showing very promising results.

The team is all about Agility, proficiently, and impact. We handle complex escalations, tasks and analysis, and focus on providing high-most quality, accuracy and speed.

When you will join us, you will have a tremendous impact on Guesty's success.

Responsibilities:

• Responsible for escalating technical issues that could not be resolved by CX, to Product Assessment and/or Software Development.
• Working alongside our R&D teams to analyze and address complex Product malfunctions.
• Be the technical focal point of our customer-facing teams and develop tools that will assist you in your work.
• Work in a high-pressure, dynamic environment that is growing and changing often.

Requirements:

• At least 3 years experience as a Tier 3 Engineer or a similar position.
• Ability to troubleshoot in a large-scale environment.
• Strong analytical and problem-solving skills.
• Ability to read code (no writing needed).
• Experience with databases, especially MongoDB.
• Experience with REST API.
• Experience with SaaS systems.
• Excellent people skills.
• Fluent English.

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of any characteristic protected by law.