Support Engineer

We're looking for a talented and motivated Support Engineer to join our team !

You will be responsible for troubleshooting, identifying issues, and delivering professional service to our customers.

Responsibilities:

🖊 Providing remote Tier 3 support for our embedded information security solutions to ensure exceptional service delivery to our valued customers.

🖊 Identifying and efficiently resolving technical issues with a high level of professionalism, ensuring optimal client satisfaction.

🖊 Collaborating closely with the IT and information security teams of our clients, fostering strong working relationships, and meeting their specific needs.

🖊 Acquiring an in-depth understanding of security solutions from various manufacturers, enabling you to offer specialized expertise and guidance to customers.

Requirements:

✅ 1-2 years of relevant experience in System/IT

✅ Excellent interpersonal and communication skills, enabling effective interactions with clients and internal teams.

✅ Analytical and problem-solving abilities, allowing you to tackle complex technical challenges with efficiency.

✅ Prior experience in customer service and client-facing roles, demonstrating your ability to provide top-notch support and build positive relationships.

✅ The ability to perform well under pressure and meet demanding deadlines, ensuring seamless support even during challenging situations.

✅ Excellent command of English, both written and verbal.

✅ Experience working with large organizations or enterprises- Advantage.

Why Join Us?

• Impactful Work: Play a key role in shaping our clients’ cybersecurity strategies and solutions.
• Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking team.
• Professional Growth: Opportunities for continuous learning and career development. This role provides an excellent opportunity to jumpstart your cybersecurity career with hands-on experience in industry-leading cyber solutions.
• A growing and supportive company that values collaboration and personal growth.