Customer Support & Marketing Admin - Medical Devices

We are a dynamic medical device start-up focused on innovative technology for patient monitoring. We are looking for a versatile Customer Complaint & Sales/Marketing Administrator to manage customer complaints and support sales and marketing efforts to boost business performance and customer satisfaction.

**Responsibilities:**

- Oversee sales orders, coordinating with finance and logistics for order processing and delivery.

- Assist in creating and managing marketing campaigns.

- Update CRM with current information.

- Help develop and distribute marketing materials such as brochures and social media content.

- Work with various departments to ensure unified efforts in sales and marketing.

**Customer Complaint Management:**

- Handle service calls, assist users, and manage tickets in the service management system.

- Work with Operations, R&D, QA, and RA to resolve complaints.

- Ensure the complaint process adheres to policies and regulations.

- Maintain professional communication with customers during issue resolution.

- Keep accurate complaint records and provide reports to management.

- Analyze complaint data for trends and improvements to product performance.

**Requirements:**

- Bachelor's degree in a relevant field (e.g., Life Sciences, Engineering, Business).

- Experience in marketing, customer support, or QA within the medical devices industry.

- Excellent problem-solving and communication skills.

- Proficiency with complaint management systems and CRM/marketing tools.

- Understanding of medical device regulatory standards (e.g., FDA, ISO). - advantage

- 2+ years of experience in sales or marketing.

- Skilled in Microsoft Office Suite and CRM software (e.g., Salesforce, HubSpot).

- Experience with ERP systems (e.g., NetSuite, Priority) is beneficial.

- Strong organizational skills and attention to detail.

- Fluent in English and Hebrew, both written and verbal.

Apply today if you have a passion for improving patient care through innovative technology!