Head of Operational Support

We are looking for a Head of Operational Support to join our growing team!

You will be responsible for building, leading, and managing the operational support team to ensure smooth and efficient operations. This role focuses on delivering high-quality service, optimizing processes, and building a scalable support framework. you will oversee monitoring and alerting systems and collaborate with R&D, Delivery, and customer success teams to align operations with business objectives.

You’ll be surrounded by curious and passionate team members who are hungry to make a real impact. We’re always looking for like-minded professionals to join our amazing team!

Who are we?

Voyantis is a leading LTV prediction platform that powers decisions of performance marketing teams. Our platform provides accurate future lifetime value for each user shortly after acquisition, allowing marketing teams to optimize revenues and make data-driven decisions.

Responsibilities:

• Build, lead, and manage the operational support team, fostering a culture of continuous improvement.
• Develop and implement strategies to optimize operational support and ensure efficient service delivery.
• Oversee monitoring and alerting systems to ensure system performance and availability.
• Act as the escalation point for complex issues and drive timely resolutions.
• Optimize operational workflows and implement best practices for enhanced productivity.
• Monitor performance metrics and prepare reports for senior management.
• Collaborate with R&D, Delivery, and customer success teams to ensure alignment and effective service delivery.
  
  

• Proven experience managing and leading teams with a focus on collaboration and improvement.
• 3+ years in operations or support roles, with strong process optimization skills.
• Bachelor's degree in a technical field.
• Extensive experience in SQL.
• Experience building or scaling a support team.
• Strong problem-solving and cross-functional collaboration abilities.
• Excellent communication and stakeholder management skills.
• Adaptable and proactive in resolving operational challenges.