Tier 1 Customer Support

SolarGik is looking for Tier 1 Customer Support (international) to join our team!

In this role, you'll be working closely with customers to build sustainable relationships and trust, through open and interactive communication.

You will also be in touch with our support operations and engineering teams, to ensure excellent service standards and respond efficiently to customer inquiries.

What will YOU do?

• Engage with the international customers to communicate, approve and establish the implementation programs for each customer/project.
• Work with our Partners and Subcontractors to ensure on-site deployments, according to project scope and deadlines.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Operate as Tier 1 technical support, oversee different projects around the world.
• Keep records of customer interactions, process customer accounts and file documents.

What will YOU bring with you?

• At least 5 years of proven customer support experience, ability to handle global customer complaints and provide efficient solutions.
• Customer orientation and ability to adapt/respond to different types of characters, from different cultures around the world.
• Experience with tech support tools like Jira or similar CRM platforms.
• Capability to adapt to a dynamic, fast-paced work environment.
• Strong teamwork and collaboration skills, Proactive, Can-Do attitude.
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent verbal and written communication skills in both English and Hebrew.
• Willingness to work in a flexible hours, with customers around the world.

Advantages:

• Experience in creating documentation for issue resolution and knowledge sharing.
• Implementing and working with Zendesk.

The job is in Jerusalem (German Colony), a great opportunity to work in one of Jerusalem's most vibrant neighborhoods, surrounded by delicious food, cultural diversity, and historical charm.

About Solargik:

Solargik’s mission is to unlock the potential of solar energy by solving the industry’s biggest challenges in solar tracking - efficient land utilization, challenging terrains, and sophisticated controls.

Solar trackers move PV panels throughout the day to provide maximum exposure to the sun, increasing energy production by 15-25%.

Our versatile, cost-efficient system increases power generation, efficiency, and profitability while reducing overall cost.Solargik was founded by veterans of the solar energy industry with hundreds of years of combined solar industry experience.

Our customizable algorithms maximize performance on any terrain, and our in-house SCADA system, called “SOMA”, provides advanced monitoring, real-time alerts, and automated controls, to ensure efficient and profitable PV asset management.

Want to learn more about Solargik? Visit our website or watch this cool video.