Technical Customer Success Manager

Nimble is the first business external data platform, making data decision-making easier than ever, with our award-winning AI-powered data structuring technology Nimble connects business users with the public web knowledge.

We empower businesses with mission-critical real-time external data to unlock advanced competitors’ intelligence, price comparison, and companies’ data for sales and marketing. We translate data into immediate business value.

With Nimble, data teams build advanced AI applications that connect enterprise-ready real-time web data to their custom GPTs. Modern BI teams use Nimble to build business dashboards and unlock new opportunities with market visibility. Data is the king.

We will disrupt the traditional market intelligence space. The reward is great – we can disrupt the legacy data industry worth $ 100B and build a data connected world.

About the role:

We are looking for a Enterprise Technical Customer Success Manager!

As the ideal candidate, you will grasp customer requirements, handle multiple stakeholders, and serve as a trusted technical and business advisor. You will work closely with developers and data engineers with enterprise customers, understanding their needs and demonstrating how Nimble's platform can meet their business objectives.

The Enterprise CSM is crucial in linking business needs with Nimble's tech platform. You will collaborate with Account Executives, Product, and Engineering teams to ensure post-sale success, managing enterprise customers to guarantee satisfaction and value from Nimble solutions.

Responsibilities:

• Collaborate closely with our sales team and clients to ensure successful technical and business engagements, precise identification of requirements, and fulfillment of success criteria.
• Own the overall relationship with assigned clients, managing onboarding, implementation, and training, driving increased adoption, and ensuring renewals, expansion, and high levels of customer satisfaction.
• Provided technical guidance throughout post-sale processes, addressed complex support inquiries, and fostered strong, collaborative relationships as a trusted advisor.
• Work in synergy with Product and Engineering teams to promptly resolve customer issues, leveraging feedback for product enhancement.
• Cultivate a deep understanding of web scraping and web data domains, becoming an expert in utilizing our technology to help customers achieve their business goals.
• Proactively identify risks and opportunities, develop and execute mitigation and achievement plans for successful outcomes.

Job Requirements:

• Minimum 8 years of customer-facing experience with technical SaaS products, ideally serving engineers.
• At least 4 years of experience in customer-facing roles within startups.
• Proficiency in working with APIs and troubleshooting logs.
• In-depth knowledge of web technologies, including HTML and CSS.
• Exceptional problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
• Proven ability to build rapport and trust with customer executives (VPs and CxOs).
• Demonstrated track record in managing and nurturing relationships with enterprise clients, with a focus on increasing Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).
• Strong project management skills.
• Passion for learning new technologies and becoming an expert in your domain.
• Experience with programming languages such as Python, Java, or Node.js is a plus.

Why join Nimble?

At Nimble, you’ll join a team of brilliant minds striving to solve the hard problems affecting data gathering. Although we work hard, we also play hard and, together, create a vibrant community with frequent company retreats, human-first conditions, and an energetic atmosphere.