Customer Experience Specialist

Come and be yourself with us!

Being a Bobber means bringing your whole self to work—whether you're bubbly, shy, funny, bold, or something in between. We want you to feel confident to do your best work here.

Our team is growing, and we're looking for an enthusiastic Customer Experience Specialist to be the first point of contact for our customers. You'll help ensure every interaction with HiBob is a positive one, contributing to our world-class support team and making a real impact on our customer experience.

About Us..

HiBob is a fast-growing, global HR platform helping mid-sized businesses transform how they manage and engage with their workforce. Since 2015, we’ve supported over 3,000 companies worldwide, including names like Monzo, Happy Socks, and Fiverr. At HiBob, we pride ourselves on creating exceptional work experiences for our employees, who we affectionately call "Bobbers."

Who you are ..

We're looking for someone dynamic and proactive, with excellent communication skills and a love for solving complex technical issues. If you're a motivated self-starter who enjoys helping customers and unraveling technical challenges, this role could be for you! You’ll be diving deep to solve problems, guiding clients through technical solutions, and making sure they get the most out of HiBob. If this sounds like you, we'd love for you to join us as a HiBob Customer Experience Specialist!

What you will do ..

As a Customer Experience Specialist, you will be our customers' first line of support. You’ll work with team members closely in different product area groups, together with engineering teams, customer success teams, and professional service teams to troubleshoot and resolve technical issues, identify product bugs, and escalate complex cases. You will also provide education to customers, enabling them to leverage HiBob’s platform to its fullest potential.

Our goal is to provide a solution to any problem a customer might encounter while delivering a delightful customer experience to ensure every interaction with HiBob is positive and productive.

• Offer technical support and solutions via email and Zoom sessions
• Troubleshoot and investigate customer-reported issues and escalate when necessary
• Collaborate with internal teams resolve complex cases
• Develop and maintain knowledge content for both the Help Center and internal teams.
• Contribute to AI chatbot training and automated ticket deflection
• Meet KPIs and work with global teams to reach a shared common goal
• Proactively anticipate and solve customer challenges, ensuring consistent high-quality service

What you should have..

• 2-3 years of experience in customer-facing SaaS roles (e.g., customer support, technical support).
• Experience with enterprise-level accounts and SaaS platforms is highly preferred.
• Fluency in English and Hebrew; strong verbal and written communication skills are a must
• Technical troubleshooting experience, with familiarity using tools such as Zendesk, Asana, Slack, Salesforce
• Ability to work in a fast-paced, dynamic environment and adapt quickly to change
• Previous experience in HR Tech, API integrations, and enterprise support is advantageous
• Familiarity with AI solutions, platforms and tools

Working Hours:

• Workdays: Sunday to Thursday, 9am to 6pm (Israel-based)
• Hybrid work model 2-3 days a week in office, the rest from home; with flexibility for remote work, including the option for temporary remote work from anywhere for up to 2 months after 6 months of employment.

Join our Village

HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Company share options plan
• We have a flexible hybrid working model
• Work from home allowance- to get your home office set up!
• Payment for sick leave from the first day
• 2 Social Impact days per year for volunteering
• Annual Headspace subscription and wellness benefits
• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
• 10 bis or cibus/wolt- you get to pick!
• Transportation allowance
• Dog-friendly
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
• Fun company and team social events (locally and virtually with our global teams)
• Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter

If this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village!