Customer Service Specialist

Simasti Sender by GeltSimple is a small team with a big purpose: to help businesses succeed while having fun!

Organizations across Israel use our powerful SMS/email platform to communicate effectively with their audiences.

We’re looking for a down-to-earth individual with an enthusiastic personality to guide our customers in using our text messaging platform. Your role will be crucial in helping businesses of all sizes improve their communication. Building on our success as a top-rated SMS provider, you’ll deliver an exceptional customer experience, manage timely touchpoints, and uncover growth opportunities for both our customers and Simasti Sender.

In this role, you’ll primarily work with existing customers while also seeking new leads. Yes, you need to be sales-oriented and always on the lookout for opportunities!

As the first point of contact for support, you’ll impress users with your winning personality. You’ll collaborate with our small team to help customers boost their businesses, supporting the onboarding of new clients and addressing day-to-day account queries as needed. Currently, this role reports directly to the CEO, so you’ll need to take charge 100%.

Our platform is designed to be intuitive, but you’ll need excellent problem-solving skills and the technical confidence to navigate a web-based environment. On a daily basis, you’ll analyze our customer base and data trends to develop new tools and insights for clients. If you have a passion for design, you’re in the right place—design skills are a significant advantage.

This fun and fast-growing industry is increasingly competitive, so you’ll be responsible for developing, implementing, and continuously improving strategies for customer retention—such as creating compelling message copy to “wow” businesses' customers.

Our small team in Tel Aviv enjoys an energetic and supportive atmosphere. As a technology company, we often collaborate on various tasks, such as sharing marketing ideas, creating content, and providing support. While the primary focus is on customers, this role also offers you the chance to build your marketing experience.

More important than your experience is your drive and determination to succeed. We want to find the right team member to join our open-space team. So, if chatting with customers, solving problems, and building great relationships sound like your kind of fun, get in touch!

• Serve as a point of contact for inquiries via email, phone, and live chat.
• Deliver outstanding customer service, showcasing why Simasti is the best choice for both new and existing customers by consistently portraying a positive, can-do image.
• Analyze customer insights to identify opportunities for improving retention.
• Create and manage customer retention projects.
• Build strong relationships with new and existing customers.
• Provide application support and guide customers through technical challenges.
• Encourage clients to purchase additional services by understanding their needs and engaging in solutions-focused conversations.
• Advise customers on their SMS communication strategies.
• Support the marketing team with initiatives to attract new clients.
• Identify new leads and drive sales.
• Contribute to design projects and assist with website and content development.

• Personal Development Allowance to grow your skills.
• Amazing coffee.
• Parking at our office.
• Performance Bonus.

• A solid understanding of account management, sales, marketing, or business development, with a keen interest in mobile marketing.
• Exceptional customer service skills—someone who goes the extra mile.
• Strong written communication and a basic understanding of digital marketing techniques.
• Organizational skills, self-motivation, and adaptability in a fast-paced environment.
• Quick learner who can work independently when needed.
• Enthusiasm for working in a vibrant business and a positive attitude are essential.

• Excellent communication skills.
• Basic understanding of digital marketing.
• Analytical thinker.
• Driven, enthusiastic, and a great team player.
• Friendly, positive self-starter.
• Ability to self-manage and take initiative.
• Strong work ethic.
• A great sense of humor.