Senior Sales Operations Analyst

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are seeking a Senior Sales Operations Business Analyst to join the Global Sales Operation Team. The Analyst will be the primary contact, providing comprehensive support and overseeing analysis and administration for the Sales & Business Operations units assigned to them.

A successful candidate will build a strong relationship with Business & Sales Operations and manage their responsibilities with timeliness, accuracy, and diplomacy.

We are looking for someone who is self-driven that can quickly master this role, and is excited to continue learning, take on new initiatives & be a driving force in ongoing projects.

The Sales Operations Analyst will be working alongside talented IT, Sales and Business professionals on a global scale helping us to enhance and automate the reporting tools and processes starting with the sales representative all the way to executive level.

How will you make an impact?

• Responsible for the ongoing validation and correctness of bookings for the assigned units.
• Understanding the data structure of the unit, the booking plans, and the results.
• Building meaningful relationship with main stakeholders within their unit and serve as main focal point for the unit's sales organization.
• Participating leading several global tasks for the entire team
• Providing ongoing support and resolve booking related inquiries and exceptions with the business operations teams
• Helping streamline, automate, and improve end-to-end booking processes
• Providing world-class customer service to our Business Operations & Sales Organization
• Supporting ad hoc projects and report requests as needed
  
  

Have you got what it takes?

• 5+ years of relevant experience as data / operations analyst or program /project manager
• Advanced Excel skills and experience REQUIRED. Computer savvy a must.
• Experience with SalesForce & PowerBI - Advantage
• Work experience in multi-national hi-tech organizations
• Excellent interpersonal communication skills & fluent in English
• Independent, Quick learner and self-starter
• Team player with excellent interpersonal skills, service orientation and willingness to learn
• Detail oriented, strong business acumen, deadline focused.
• Proactive mentality on process improvements and issue resolutions
  
  

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 5179

Reporting into: Director, Business Operations

Role Type: Individual Contributor

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.