Technical Support Engineer

We are thrilled to announce the expansion of our team in Israel. This is your chance to join one of the fastest-growing companies and make a significant impact.

Location: Netanya, Israel - Hybrid module! Working 2 days a week from the office!

With a startup spirit and 120,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it.

We create products and platforms that demonstrate outstanding design for our clients and their customers. And this is your opportunity to be part of a team that is creating positive impact on the world by developing products that people love and making a difference in people’s lives.

It is a unique opportunity to be part of the team that is working with cutting-edge technologies to create a new SaaS orchestration platform. This platform will be used by global Fortune 500 companies. We need someone who can think really big.

Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

Help our customers with issues and questions related to our product.

Be part of a large corporate in a global environment

Work Mon-Fri (2 choice days a week from home)

Morning shift 10:00– 19:00

Take on-call shifts during nights and weekends

Responsibilities

• Reproduce customer environment and run tests
• Manage and address electronic tickets efficiently
• Liaise between sales team, customer success team, and customers to properly address customer problems
• Troubleshoot and configure software and hardware

Qualifications:

Technical Requirements:

• If you have 5 or more of the following, then let’s talk:
• BA in computer science or equivalent
• Experience in Tier3 support or professional services
• English – excellent writing and conversational skills.
• Experience with PowerShell and DevOps tools
• SQL scripting and DB maintenance
• Experience with HTML, CSS, JavaScript,Node JS, React
• Experience in programming, ASP.net would be an advantage
• Experience in system log analysis
• Experience with Windows servers and IIS
• Experience with cloud services
• 6 years of experience in similar jobs

Nice to have:

• Experience with Azure
• Experience with Azure Dev ops
• Experience with Azure Kubernetes and docker
• Experience with Grafana
• Experience with Web services and Oauth authentication
• Experience with Azure Open AI

Personal qualities:

If you relate to the following, then let’s talk:

• I’m a team player.
• I’m solution oriented with a “can do” attitude.
• I’m passionate about discovering how things work.
• I’m autodidact who has the patience to learn via trial and error.