Network Escalation Expert JB-3619

The network expert team is part of the customer services group, as a network expert you will act as an escalation point for NOC, customers, and onboarding team for technical network issues.

Assist in incident response and support customers during network events and attacks.

Work with network architects, engineering, and R&D on infrastructure improvements.

Actively monitor, react, and troubleshoot system events and alerts.

Investigate and resolve network-related issues.

The position requires on-call duties.

5 years of hands-on experience in implementing and troubleshooting complex TCP/IP technologies

Must have experience with strong routing and switching concepts – CCNP advantage

Must have experience with Cisco/Juniper routing and switching

Must have experience with routing protocols, BGP - a must

Knowledge of HTTP/s protocol, load balancer, and operating systems (Linux) – must

Good communication skills and experience working with customers – a must

Knowledge of security appliances (such as firewalls) and experience with Radware security and ADC products – a significant advantage

Experience with scripting languages such as Python – advantage

Ability to collaborate, sync, and manage processes with other teams to achieve incident resolution

Multitasking and working under pressure

Fluent English